Internet
Internet Grant Program
The Town has introduced a grant for residents in underserviced areas to help offset the cost towards the purchase of a device to access high speed internet.
Test your internet performance to see if you are eligible to apply. Households with an internet speed below 25mbps/5mbps are eligible. Applicants are highly encouraged to submit a screenshot, picture or pdf file of the internet performance result with the application.
Eligible devices include hot spots, satellite dishes or similar technology from any internet service provider, but does not include fibre, mobile or smart phones. The device must be purchased prior to applying. Check the National Broadband Internet Service Availability Map where you can search your address and see what providers service your area.
If you would like to access the Ontario High-Speed Internet Projects & Availability map provided through the Province, please click here.
Test your internet performance Apply now
Broadband in Caledon
The most recent update on the Town’s Broadband Work Plan was provided to Council on November 16, 2021. For information on the update, view to the Memorandum to Council, Update on Broadband Work Plan.
The Town of Caledon broadband service map shows Town-provided free WiFi locations, information about constructions projects to improve broadband, as well as data about internet performance across Caledon.
Current projects | ||||||||
November 8, 2021 -- Town announces construction of the backbone fibre-optic network on a section of the Caledon Trailway from Gore Road to Olde Base Line. May 4, 2021 -- The Town introduced the Internet Grant Program for residents in underserviced areas to help offset the cost towards the purchase of a device to access high speed internet. Apply now. January 25, 2021 -- Vianet begins construction of new high-speed fibre-optic networks in north-east and central Caledon as part of SWIFT broadband expansion plans. SWIFT announcement here. November 2, 2020 -- The Town of Caledon and Vianet complete over 8km of fibre installation through the Bolton commercial district. October 23, 2020 -- The Town delivers petition to declare broadband an essential service, with over 2,000 signatures, to Dufferin-Caledon federal and provincial representatives. September 28, 2020 -- SWIFT awards funding to support three fibre-to-the-home projects to bring broadband services to more than 990 underserved households and businesses in Caledon. July 2020 -- The Town publishes a petition to declare broadband an essential service. The petition, addressed to Dufferin-Caledon federal and provincial representatives, closes on October 12, 2020. January 2020 -- Vianet and the Town of Caledon announce the implementation of a 35 km backbone fibre network to be installed along the Caledon Trailway. December 2019 -- The Town of Caledon partners with the Canadian Internet Registry Authority (CIRA) to gather internet performance data and identify locations where internet is not available. Through email, newspaper and social media, residents and property owners are encouraged to take the Internet Performance Test. October 2019 -- The Town of Caledon and Vianet announce a project to install more than 8 kms of fibre through the Bolton commercial district. |
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Background | ||||||||
In its Work Plan, Caledon Council highlights the need to expand our high speed internet infrastructure. As the Town of Caledon Internet Performance map shows there are many areas in Caledon with poor or no internet service. We recognize that internet service providers aren't building internet infrastructure parts of Caledon because it is too expensive. This can be because there are too few customers. For most residents, however, broadband is seen as an essential service. Our goal is to help reduce the initial investment for the providers to ensure that all residents have access to broadband. We have joined Southwestern Integrated Fibre Technology (SWIFT) in response to Town Council's April 28, 2015 direction to develop a town wide internet strategy. This initiative will deliver a scaleable, future ready, fibre optic based network across the Southern Ontario region which will include Caledon. During the 2016 Budget process, Council established the "Broadband Levy", which is intended to be a long term financial vehicle used to facilitate the development and expansion High Speed Broadband Internet services for residents and businesses, in alignment with Council's Broadband Internet Workplan objective. |
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Broadband levy: Frequently asked questions |
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Find out more about the why we have a levy on your property tax for internet service.
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How can I give feedback about my internet service? |
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If you're unsatisfied with your Internet service, we suggest raising this issue with your Internet service provider (ISP). ISPs are responsible for the equipment they offer, billing and marketing practices, quality of service and customer relations. If your Internet service doesn't improve, you can:
If your issue falls outside the mandate of the CCTS, you may wish to contact the Canadian Radio-Television and Telecommunications Commission (CRTC). |