The Town of Caledon is happy to help you with any accessibility needs. We are dedicated to creating an inclusive community that is in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and our Accessibility Policy.

Have feedback?

If you have any feedback about how we could improve the delivery of our services, please contact us.

When you do, be sure to include:

  • your contact information
  • the date and time of the service or program
  • the service location
  • your specific concern and any recommendations for improvement

Thank you!

Accessibility Advisory Committee

Our Accessibility Advisory Committee advises Council on accessibility issues and helps develop our Accessibility Plan.

Accessibility Plan

The Town's Accessibility Plan helps identify, remove and prevent accessibility barriers. We update the Plan every four years.

Annual Reporting

We report yearly on activities we took to remove barriers and improve accessibility for persons with disabilities.

2019 Annual Accessibility Report

2020 Annual Accessibility Report 

2021 Annual Accessibility Report

 2022 Annual Accessibility Report

Accessibility Training

This training includes:

  • The purpose of the AODA;
  • Requirements of the Customer Service Standard;
  • How to interact with people with various disabilities;
  • Our Accessibility Policy, Accessible Customer Service Procedure, and practices;
  • How to identify different types of barriers; and
  • Sensitivity awareness when serving customers.

Request a document in an alternative format

You can request a document in an alternative format such as large print or with ASL interpretation.

We also have assistive listening devices in the Council Chambers available for your use.