Cancellations and Withdrawals

Quick links:
Withdraw from an activity Cancel your membership Freeze your membership Cancel your facility rental Check your account credit balance

Withdraw through the website, mobile app, or contact Recreation Customer Service at 905-584-2272 ext. 7327, email recreation@caledon.ca, or visit any Recreation Centre or Town Hall.

Before the start time	Program withdrawals before the start date will receive a full credit to your Town of Caledon account. All refunds returned to the original form of payment are subject to a $16.40 administrative fee.
After the start time (for drop-in activities)	No refund.
After the start time (for camps, training and leadership courses)	Withdrawals and transfers only permitted for medical reasons with a doctor’s notes. A full or prorated refund to your original form of payment or account credit based on the date your request is received, regardless of the number of sessions attended or date of medical note.
After the start time, but before the third session	If your program has already started, you have up until the start of the third session to withdrawal or transfer to receive a prorated refund to your original form of payment (subject to a $16.40 administrative fee) or a prorated account credit.
After the third session	Withdrawals and transfers only permitted for medical reasons with a doctor’s notes. A full or prorated refund to your original form of payment or account credit based on the date your request is received, regardless of the number of sessions attended or date of medical note.

Missed sessions

Make-up classes, credits, or refunds for missed sessions are not available. When you register for a program, you are expected to attend all sessions as scheduled.

Cancellations

We may cancel individual program sessions or an entire program at any time for reasons such as low registration, facility conflicts, or instructor availability. In the event of a cancellation, we will email a cancellation notice and process an account credit refund to your account. Upon request, you may request the refund to the original form of payment and are exempt of the administration fee.

In severe weather conditions, we try our best to keep facilities open. During bad weather, check our website, social media, or contact Recreation Customer Service at 905-584-2272 ext. 7327 for updates on service disruptions.

Account credits

You can check your account credit balance on your online recreation account , or by contacting Recreation Customer Service at 905-584-2272 ext. 7327, emailing recreation@caledon.ca, or visiting any Recreation Centre or Town Hall. You may request a refund of your account credit, subject to an administrative fee.

Check your account credit balance

Inactive account credits under $50 will be removed from your account after one year, while credits over $50 will be removed after three years. Please note that once an inactive credit has been removed it cannot be refunded.