Parking complaints

File a parking complaint

You can file a parking complaint by email or call us between:

  • Monday through Friday (excluding holidays)
  • 8:30 a.m. to 4:30 p.m.

Before you start
 Please be prepared to provide the following information if you would like to file a complaint:
  • Your full name
  • Your address
  • Your telephone number

Please provide us with the following details regarding your complaint:

  • The description of the vehicle
  • Address of the property or location of the vehicle you wish to lodge a complaint against
  • The estimated time and the date when the violation occurred
  • Description of the event

Any lack of information may result in a delayed response time and resolution.

Please note that the Town does not investigate anonymous complaints.

Protection of Personal Information
Your personal information is protected under the provisions of the Municipal Freedom of Information and Protection of Privacy Act on all active by-law related complaints.

Request a parking regulation change

You can request a change to parking regulations if you have concerns about restrictions or parking on both sides of a residential street.

Please send us a completed On-Street Parking Request Form to apply.

Our process
We'll review your request and assess its impact on:
  • Safety
  • Parking supply
  • Access for emergency vehicles
  • Snow removal operations

If your requested change doesn't have any negative impacts, we will develop a questionnaire for you to survey the residents on the street.

Making a final decision
Once you've sent us the completed questionnaire, we will recommend the change and submit it to Town Council for approval. Council makes final decisions regarding revisions to the parking regulations.