COVID-19 Updates

COVID-19 Update

(March 20, 2020)

Please see updated FAQs below and attached.



Q. Where do I get the latest public health information?

Peel Public Health is the lead agency in the Region of Peel. It is working with the Public Health Agency of Canada, Ministry of Health, Public Health Ontario, local health providers and community partners to monitor the risk and take protective actions as needed. For more information visit or call Peel Public Health at 905-584-2216. (Updated March 19)

Q. Should I get tested?

If you think you need to be tested for COVID-19, please take this self-assessment.

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.

Q. Where do we go to get tested for COVID-19? (Updated March 19)

If, after taking the self-assessment, you need clinical assessment,

·       Contact your primary care provider (for example, family doctor). Let them know that you have used this self-assessment tool.

  • Contact Telehealth Ontario at 1-866-797-0000 and speak with a registered nurse. Let them know that you have used this self-assessment tool.
  • Or, contact the public health unit nearest you:

Q. Where can we learn about the symptoms of COVID-19?

Please visit the Public Health Agency of Canada for information about symptoms and treatment, travel advice, how to be prepared and about Canada’s national response.

Q. Are banquet halls and other event spaces still open?

Peel Public Health advises non-essential businesses and event venues to close to help protect the public from COVID-19.

Non-essential businesses include, but are not limited to, clothing and other non-critical stores, hair and nail salons, tattoo parlours, gyms and fitness facilities, car dealerships and repair facilities, banquet halls and conference centres.



Q. Is Town Hall still open to the public?

No. Town Hall, community centres, recreation centres and all other Town offices and facilities are closed to the public. (Updated March 19)

Q. How do I stay informed?

The Town will make information available through its communications channels, including:

·       Broadcast alerts to mobile devices through our Pingstreet app (available for download at

·       Our website,

·       On our phone system (call 905.584.2272 x. 7750)

·       Digital screens at our facilities

·       Twitter (

·       Facebook (

Q. Who at the Town is in charge of making decisions during the pandemic?

The Region of Peel, through Peel Public Health and the Regional Emergency Operations Centre, is the lead on pandemic response. The Caledon Emergency Operations Centre works in partnership with the Region to ensure we are taking actions that are in the best interest of public safety.




Q. is there still Transit service in the Town?

Effective Monday March 23, 2020, Mayfield West Route 81, which is operated by Brampton Transit is cancelled until further notice. The Bolton Line is still operating as normal.

Q. Is the Town still providing services?

The Town is still providing emergency response, road maintenance, enforcement and other core services.

Although staffing levels have been adjusted the Town, through Service Caledon, is providing service by phone (905.584.2272 x. 7750) and by email ( 

In addition many Town services such as tax payments, parking passes and burn permits are available online. For a list of online services visit (Updated March 19)

Q. Are parks still open?

Playground equipment is NOT sanitized and surfaces could spread COVID-19. If parents, children, families are choosing to visit parks, practice social distancing, and wash and sanitize their hands thoroughly afterwards.

More on social distancing:

(Updated March 20)

Q. Are building inspections still being conducted?

Yes. Building inspections are still being conducted as usual

Q. How will you make sure that employees for the Town do not have COVID-19?

As regular Town policy, staff who are ill are strongly encouraged not to come to work. We have enhanced sanitization and cleaning protocols and staff are also following the advice of Peel Public Health to minimize the spread of COVID-19.

Q. How will payment of property taxes be affected?

The Town of Caledon is currently working with the Region of Peel to determine options for the payment of property taxes during the COVID-19 pandemic. Options will be brought forward for Town Council’s consideration.  Both the Provincial and Federal Governments have announced support programs to assist both residents and business.



Q. Are March Break camps still running?

No, all programs are cancelled for March Break. 

Q. Can I put my gym membership on hold?

As of March 14 all recreation facilities are closed.  Memberships will be suspended and extended for the duration of the closure. (Updated March 14)

Q. Will I be reimbursed if a program or rental is cancelled?

Yes. All cancellations will be fully refunded automatically by the Town.

Q. How will you notify me if camps or programs are cancelled?

Staff will connect with the primary contact on the account via phone and email. All recreation programs that were to run between March 14 and April 5 have been cancelled. (Updated March 14)



Q. Are the libraries going to stay open?

All branches of the library system are closed effective March 14, 2020. Residents are encouraged to delay returning borrowed materials until regular services resume. Overdue fines will not be incurred during this time. On-line materials including e-books and streaming materials can be accessed via the Caledon Public Library website



Q. Will garbage still be collected?

There are no changes to garbage collection, but recycling centres will only accept debit and credit payments.

Check for more Regional changes and closures: Temporary Service Disruptions.

Q. Are childcare facilities still open?


Peel Public Health is recommending the closure of all childcare centres, before and after school programs and March Break camps from March 16 until April 5, 2020.


(March 17, 2020)

To proactively minimize the risk to residents and staff and to help prevent the potential spread of the COVID-19 virus, the Town of Caledon is taking the additional step of closing all remaining offices and buildings to the public, including Town Hall, effective 4:30pm today

“Our goal is to flatten the curve,” said Mayor Allan Thompson. “Now is the time to act to contain the COVID-19 pandemic and protect the integrity of our health care system. Following the province’s declaration of a state of emergency, we are acting out of an abundance of caution. And even though Town Hall will be closed to the public we will do our utmost to continue providing services to the public – by phone, by email, through online services – whatever it takes.” 

The Town of Caledon will continue to provide fire and emergency services, road operations, priority by-law enforcement, animal control and other services that ensure the safety and security of its residents across the Town. 

The Town will continue to provide phone and email service through Service Caledon at 905.584.2272 x. 7750 ( and through

As well, a number of Town services are available online, including:

For a full list of e-services, visit

This announcement applies to Town Hall (6311 Old Church Road), Caledon Fire and Emergency Services administration offices (6211 Old Church Road) and the Caledon Animal Shelter (12889 Coleraine Drive). (For a list of other closures already announced, please see below.) 

For updates residents are encouraged to follow @YourCaledon on social media or download our app to get alerts to your mobile device ( 


(March16, 2020)
The following public meetings, open houses and public information centres are cancelled. (All dates are 2020.) 

  • March 23: Kennedy Road Revitalization public meeting
  • March 23: Golf Committee
  • March 24: General Committee
  • March 24: Planning Committee
  • March 24: 16054 and 16060 Airport Road public meeting (development application)
  • March 24: Fireworks By-law open house
  • March 25: Procedural By-law Committee
  • March 25: LPAT Erin Case Management Conference (Updated March 17)
  • March 31: Special Council (Stormwater Management)
  • March 31: Town Council 


The following public engagement opportunities are cancelled. For more information about the project visit

  • March 26: Future Caledon office hours at Caledon Village Library
  • March 28: Future Caledon office hours at Caledon Equestrian Park
  • April 2: Future Caledon office hours at Caledon East Fire Hall 303

TOWN HALL (Updated March 17)

Town Hall is closed. A full list of online services is available at


All Provincial Offences Act matters scheduled from March 16 through to and including May 29, 2020 will be adjourned and rescheduled to a later date. For more information visit the Ontario Court of Justice or email: or (Updated March 23).


All recreation facilities and community centres are closed. March Break camps, registered programs, and rentals are cancelled. Refunds will be issued automatically by the Town. Memberships will be suspended and extended for the duration of the closure. 


All branches of the library system are closed. Residents are encouraged to delay returning borrowed materials until regular services resume. Overdue fines will not be incurred during this time. On-line materials including e-books and streaming materials can be accessed via the Caledon Public Library website


If you have questions about services or programs that are affected, please contact Service Caledon during regular business hours at 905.584.2272 x. 7750 or by email at


To monitor future updates residents are encouraged to visit the Town’s website ( or follow the Town on Facebook or on Twitter: @yourcaledon


For emergency alerts delivered to a mobile device the Town also has an app available for download at (requires permission for notifications). 

For information and updates from Peel Public Health, please visit, follow @regionofpeel on Twitter or on Facebook, or call (from Caledon) 905-584-2216 during business hours (Monday to Friday 8:30 a.m. to 4:30 p.m.).   

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Media contact:
Strategic Initiatives | 905.584.2272 |

(March 15, 2020) 
According to the Ontario Court of Justice, all Provincial Offences Act matters scheduled from March 16, 2020 through to and including May 29, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court.

A notice of your new court date will be sent to you by mail to the address on file with the court. For more information, please contact your local Provincial Offences court.

For further questions or concerns email: or

Full details of the order: Ontario Court of Justice.