Customer Service Week

Celebrate Caledon's Customer Service Teams!

Customer Service Week occurs annually in October and recognizes the dedicated staff who work deliver services to residents, businesses, and visitors.

Caledon’s customer service staff is committed to delivering exceptional, equitable and accessible customer service. We are proud to recognize our front-line staff for their dedication to service excellence and making positive differences every day.

In 2024, our customer service teams:

Answered more than 76,700 phone calls across Service Caledon and Recreation Customer Service
Returned more than 3,000 voicemails
Received more than 31,300 emails
Managed more than 6,000 service requests and bylaw complaints
Welcomed more than 2 million 700 thousand visitors across our facilities

Get to know our customer service employees

Meet Shamar, a member of our Recreation Customer Service team.

Meet Lauren, a member of our Recreation Customer Service team.

Meet Gary, a member of our Service Caledon team.

Meet Amy and Komal, members of our Town Square Cafe team.

Meet Kate (Manager of Service Delivery), Tracy (Service Caledon Supervisor), and Amanda (Recreation Customer Service Supervisor).

Looking for previous staff features? Check out our Customer Service Week playlist.

Need to get in touch?

Service Caledon is here to help Monday-Friday from 8:30 a.m. – 4:30 p.m.

Give us a call by dialing 311 or 905-584-2272. You can also email us at info@caledon.ca.