_mid_=29847 Customer Service - Town of Caledon
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Customer Service


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The Customer Service Centre is located just inside the front door of Town Hall at 6311 Old Church Road, Caledon East (map).

Hours of Operation

Monday - Friday
8:30 a.m. - 4:30 p.m.
TEL: 905.584.2272 x. 7750

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Services We Provide 

We provide residents and visitors with information and services as noted below.

For more information about services provided by the Town of Caledon, please visit our A to Z Services page.

Commissioner of Oaths

A commissioner is a person authorized by the Province of Ontario to take oaths or declarations when you sign an affidavit or statutory declaration. More info

Emergency Numbers, Signs and Poles

Municipal numbering of lots, buildings and units in the Town of Caledon is governed by By-law 2016-064.

Garbage Tags

For more information about the Region of Peel waste collection program, visit peelregion.ca/waste.


We can help you apply for a marriage license. Learn more

Promotional Items and Books

At the Customer Service front counter you can order Town of Caledon promotional items and books. See below for Town of Caledon hours of operation.


Pay property tax with debit or credit, or sign up for our pre-authorized payment plan at caledon.ca/tax.

Water Testing

Contaminated well water has levels of bacteria and/or chemicals that can make you ill. If you are a well owner in Caledon you can pick up water sample bottles at Town Hall. Learn more about steps you can take to make sure your water is safe.

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Other Services

The following services are provided by other levels of government.

Birth Certificate

A birth certificate is a record of a birth that happened in Ontario. Order a birth certificate online

Health Card

For information about Ontario Health Insurance (OHIP), or to register for or renew a health card please visit the Service Ontario website.


You must be at least 16 years old to get married in Ontario. Find out more about how to get married in Ontario or order a marriage certificate.

Lotteries and Charitable Gaming

In Ontario, the Alcohol and Gaming Commission of Ontario is responsible for regulating and overseeing the licensed lottery events (such as bingo, raffles and the sale of break open tickets). More info


For more information about the Region of Peel recycling program, visit peelregion.ca/waste.

Road Watch

The objective of ROAD WATCH is to reduce automotive collisions, injuries and fatalities through awareness of road safety, education about road safety and enforcement of road safety requirements. Report an incident or visit roadwatch.ca for more information.

Social Insurance Number (SIN)

Social Insurance Numbers are issued by the Government of Canada. Apply online

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Contact Us

There are a number of ways you can interact with the Town of Caledon:

On your smartphone
With the official Town of Caledon app (powered by Pingstreet) you can receive road closure alerts and other notifications to your smartphone. Download our app

On social media
Follow @YourCaledon on Twitter, on Facebook or on Instagram.

By eMail
Subscribe to our weekly newsletter and get the official Town eNews to your inbox. Subscribe

In person
Drop by Town Hall, 6311 Old Church Road, Caledon East (map) Monday to Friday from 8:30 a.m. to 4:30 p.m.

By phone
To reach the Customer Service staff at the Town Hall front counter, please call 905.584.2272 x. 7750.

Town of Caledon Council
For information about the Town of Caledon Mayor and Council visit caledon.ca/council.

In addition to our Customer Service front counter, the following resources may be helpful:

  • Region of Peel (Regional)
    For services handled by the Region of Peel, please visit their site.

  • Province of Ontario (Provincial)
    The Member of Provincial Parliament for Dufferin-Caledon is Sylvia Jones, MPP.
  • Government of Canada (Federal)
    The Member of Parliament for Dufferin-Caledon is David Tilson, MP.

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If you are not satisfied with a Town program, service, facility, or staff member, you may submit a complaint.

Submit a Complaint

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A behind-the-scenes look at some of the people dedicated to providing outstanding customer service at the Town. Watch the video

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