RSS IconRSS Print IconPrint Text Size Plus icon Minus icon

Accessibility Compliance

The Town is devoted to achieving full compliance with all standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Compliance with the Customer Service Standard became effective on January 1, 2010. Learn more about Accessibility legislation.

What we have done to comply:

  • Implemented an Accessibility Policy (pdf) and Accessible Customer Service Procedure (pdf) 
  • Trained all current staff, volunteers and committee members on accessibility awareness
  • Continues to ensure all third parties performing work on behalf on the Town are aware of Town's Accessibility Policy and related Procedures
  • Various methods are provided for the public to leave feedback regarding the Town's Accessible Customer Service

Accessibility Awareness Training includes:

  • Purpose of the AODA
  • Requirements of the Customer Service Standard
  • How to interact with people with various disabilities
  • Town's Accessible Customer Service Policy, Practices and Procedures
  • Identification of Different Types of Barriers
  • Sensitivity awareness when serving customers

Documents in Alternate Format

Upon request, public information can be provided in a preferred alternate format such as large print or with ASL interpretation. Assistive hearing devices are available in the Council Chambers. Staff are happy to help with accessibility needs, please provide us with notification so we can best serve you.

Planned Service Disruptions

In the event of a planned disruption of goods or services offered by the Town, notice shall be posted at the location in which the goods or services are offered, additionally, notice will be posted on the Town's website.

A registration form is available to all persons who use or rely on particular services provided by the Town to be notified should a planned disruption of the service occur. Notice will be provided to the registered person in their preferred manner of communication.

To register simply complete the registration form (pdf) and submit it to the Legislative Services Section of the Administration Department.

For more information about current service disruptions and closures, view our public notices.

Providing Feedback

Currently the Town offers the following methods for you to provide your feedback. Please include your contact information, date and time of the service or program, service location and your specific concern and recommendation for improvement.

Online Form: Accessible Customer Service Feedback Form

Phone: 905-584-2272 ext. 4288
Fax: 905-584-4325
Email: accessibility

Mail: Town Hall
Administration Department
6311 Old Church Road
Caledon, ON L7C 1J6

Accessibility at the Town of CaledonService animal

The Town of Caledon has an Accessibility Plan (pdf) that is updated every five years.  The Plan outlines the steps the town will take to identify, remove and prevent barriers for persons with disabilities as per the requirements of the Accessibility for Ontarians with Disabilities - Integrated Accessibility Standards Regulation.

We encourage you to read our Plans to learn more: