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Internet

caledon.ca/internet

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Telecommunications Providers operating in the Town of Caledon:

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Town of Caledon Public WiFi Locations:

  • Caledon Public Library - All Branches
    Note: internet-connected computer workstations are also available
  • Town Hall
    (6311 Old Church Road, Caledon East, ON   L7C 1J7)
  • Mayfield Recreation Complex
    (12087 Bramalea Rd, Caledon, ON   L7C 2P9)
  • Caledon Centre for Recreation & Wellness
    (14111 Hwy 50, Bolton, ON   L7E 2V2)
  • Albion Bolton Community Centre
    (150 Queen St S, Bolton, ON   L7E 1E3)
  • Caledon Community Complex
    (6215 Old Church Road, Caledon East, ON   L7C 1J7)

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Town Joins South Western Integrated Fibre Technology Project

In response to Town Council's April 28th direction to develop a town wide internet strategy, the Town has joined the South Western Integrated Fibre Technology (SWIFT) Project.  This initiative will deliver a scalable, future ready, Fibre Optic based network across the Southern Ontario region, which will include Caledon.

Caledon's Council, through the 2016 Budget cycle, approved a special Broadband Levy to ensure funding is earmarked for the development and implementation of SWIFT.  This project is contingent on funding from the Federal and Provincial levels of government.

swiftnetwork.ca

References:


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Broadband Levy

broadband logo

Connecting all of Caledon

In 2015, the Town of Caledon completed a town-wide broadband gap analysis 

This research:

  1. identified the service needs of underserviced and excluded areas;
  2. paved the plan to bring Broadband services throughout the Town to enable economic and social development for all residents and businesses; and
  3. assisted Council in developing a program to build the town-wide internet network. 

Following the gap analysis, several options to improve the internet infrastructure in Caledon were reviewed. 

The South Western Integrated Fibre Technology (SWIFT) project is the best fit for Caledon.

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Broadband Levy - Frequently Asked Questions

Why is there a broadband levy on my tax bill? 

Expanding broadband services throughout the Town of Caledon is a priority for Council.  To support this initiative, a "broadband levy" was established by Council in the 2016 Town of Caledon budget process.  

I already have internet.  Why do I have to pay an internet levy? 

This is a town-wide initiative and investment.  Improved broadband infrastructure improves the quality of life for other residents by improving their ability to study, work from home and communicate globally, just like our urban residents.  

This is also an investment in our economic growth. Business and industry requires connectivity.  Greater broadband services throughout the Town will support small businesses, make the Town more commercially competitive to attract businesses and improve the quality of life for residents.  

Are there others contributing? 

Yes, the Federal and Provincial governments as well as private sector contributions are expected.  

How much money will the broadband levy raise? 

The special levy will generate $300,000 per year and $1.2 to $1.5 million over 4 and 5 years, respectively.  The plan is that this investment will translate into an approximate $22,500,000 fibre infrastructure buildout in Caledon once federal, provincial and private contributions are factored in. 

How is the levy calculated? 

A separate broadband tax rate of 0.002067% for residential properties was established for 2016.  

If your property is assessed at $500,000, your levy rate is $10.34 ($500,000 x .002067).  

Broadband rates for all property classes can be found hereThe tax rates for broadband will be established on an annual basis. 

When will the levy begin, and end? 

The levy will begin being collected on the 2016 Final Property Tax Bills and will continue until the buildout is complete.  The levy is only charged once a year. 

Why do we need this special levy?  Can't regular property tax pay for this? 

By establishing a separate levy and collecting it separate from regular municipal taxes, the funds raised are specifically earmarked to support broadband.  This dedicated tax levy also ensures that the additional funds can be raised without affecting existing Town programs and services. 

Why is the Town contributing to broadband infrastructure? 

Service providers in the private sector have determined that it is too expensive for them to buildout internet infrastructure in areas such as the Town of Caledon where the distance between customers is too great. SWIFT's goal is to enable the expansion of fibre by lessening the financial burden of the initial capital investment. 

When will the build-out be complete? 

This is a long-term plan, with Phase 1 completion estimated to be 2021.  There are several factors that impact timelines, including the announcement of funding from the federal and provincial governments. However, there is work happening now; the network design and internet service provider procurement phases are expected to be completed late 2017.  

Visit SWIFT for more information.

How can I make a complaint about my Internet service provider (ISP) or Internet service?

If you are unsatisfied with your Internet service, we suggest raising these issues with your Internet service provider first to see if they can be resolved. ISPs are ultimately responsible for the equipment they offer, their billing and marketing practices, their quality of service and customer relations. If you have issues with your ISP, you should contact their customer service lines and escalate your concerns up to the manager level (if necessary).

If your issues cannot be resolved or your Internet service does not improve, there are at least two courses of action you can take:

Switch Internet Service Providers:

You are free to switch Internet service providers. To see which ISPs currently provide service in your area, enter your address in our Eligibility Map.

Make a complaint:

You may wish to bring your concerns to the attention of the Commissioner for Complaints for Telecommunications Services (CCTS), an independent organization that has been established to provide consumers and small businesses with recourse when they are unable to resolve disagreements with their telecommunications service providers. For more information concerning the CCTS, including how to file a complaint, please visit the CCTS website at www.ccts-cprst.ca/en/complaints/guide.

The CCTS can also be reached toll-free at 1-888-221-1687, or by mail at P.O. Box 81088, Ottawa, Ontario K1P 1B1.

If your issue falls outside of the mandate of the CCTS, you may wish to contact the Canadian Radio-television and Telecommunications Commission (CRTC)

Consumer Support

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Town Completes Broadband Gap Analysis

In keeping with the Council priority and Community Based Strategic Plan objective of expanding Caledon's high speed internet infrastructure, the Town has completed a town wide broadband gap analysis.

View the Map: Wireless Internet Speeds in the Town of Caledon

The Caledon Broadband Gap Analysis offers a clear situational analysis of present broadband coverage in Caledon, and identifies the service needs of underserved and excluded areas. 

In the near future, the analysis will be used as input into the development of  a town wide high speed internet. That work includes: 

  1. Broadband Strategies - assemble alternative strategies to move the Town from its present situation to one where broadband requirements would be met, and
  2. Broadband Economics - complete an economic study to financially assess the alternative strategies available to the Town.

"The completion of the Caledon Broadband Gap Analysis is a measurable success in this first phase toward town wide broadband connectivity", commented Mayor Allan Thompson.

In addition to future improvements to add wi-fi in town facilities, and Council's April 28th direction to develop a town wide internet strategy, the Caledon Broadband Gap Analysis takes the town a step closer to the creation of a modern, efficient, and reliable telecommunications system that will contribute to economic and social development for all residents and businesses.

References:

Map: Wireless Internet Coverage in Caledon

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