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Internet

caledon.ca/internet

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Town of Caledon Public WiFi Locations:

  • Caledon Public Library - All Branches
    Note: internet-connected computer workstations are also available
  • Town Hall
    (6311 Old Church Road, Caledon East, ON   L7C 1J7)
  • Mayfield Recreation Complex
    (12087 Bramalea Rd, Caledon, ON   L7C 2P9)
  • Caledon Centre for Recreation & Wellness
    (14111 Hwy 50, Bolton, ON   L7E 2V2)
  • Albion Bolton Community Centre
    (150 Queen St S, Bolton, ON   L7E 1E3)
  • Caledon Community Complex
    (6215 Old Church Road, Caledon East, ON   L7C 1J7)

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Telecommunications Providers operating in the Town of Caledon:

The Federal Government hosts a database of known service providers by geographic region.  Please click on the following link to see who provides services in your area: Internet Service Provider Database

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South Western Integrated Fibre Technology Project (SWIFT)

In response to Town Council's April 28, 2015 direction to develop a town wide internet strategy, the Town joined the South Western Integrated Fibre Technology (SWIFT) Project.  This initiative will deliver a scalable, future ready, Fibre Optic based network across the Southern Ontario region, which will include Caledon.

For more information on SWIFT, please click on the following like: swiftnetwork.ca

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Broadband Levy

During the 2016 Budget process, Council established the "Broadband Levy", which is intended to be a long term financial vehicle used to facilitate the development and expansion High Speed Broadband Internet services for residents and businesses, in alignment with Council's Broadband Internet Workplan objective.  This levy will collect approximately $300,000 per year, which works out to be approximately $11 per household.

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Frequently Asked Questions

Why is there a broadband levy on my tax bill? 

Expanding broadband services throughout the Town of Caledon is a priority for Council.  To support this initiative, a "broadband levy" was established by Council in the 2016 Town of Caledon budget process.  

I already have internet.  Why do I have to pay an internet levy? 

This is a town-wide initiative and investment.  Improved broadband infrastructure improves the quality of life for other residents by improving their ability to study, work from home and communicate globally, just like our urban residents.  

This is also an investment in our economic growth. Business and industry requires connectivity.  Greater broadband services throughout the Town will support small businesses, make the Town more commercially competitive to attract businesses and improve the quality of life for residents.  

Why is the Town contributing to broadband infrastructure? 

Service providers in the private sector have determined that it is too expensive for them to buildout internet infrastructure in areas such as the Town of Caledon where the distance between customers is too great. SWIFT's goal is to enable the expansion of fibre by lessening the financial burden of the initial capital investment.

Are there others contributing? 

Yes, the Federal and Provincial governments as well as private sector contributions are expected.  

How will the money raised by the broadband levy be spent?

The lack of access to high speed internet services in rural Caledon is well understood.  This challenge is both significant and complex, and will require a considerable amount of investment and time to correct.  SWIFT represents a sensible and well thought out approach to addressing this challenge. 

Town staff are continuously looking at different options to compliment SWIFT and accelerate the buildout of high speed internet services.  The options available to the Town will depend heavily on the final design of the SWIFT network, and the progress SWIFT is able to make in 2018 and beyond.  SWIFT will remain the primary vehicle for building out this network.

The Towns obligation to SWIFT, for the first phase of the project, is $634,062.  SWIFT will be pursuing additional sources of funding to move the network build beyond the first phase.  Any funds collected by way of the broadband levy will be used to support additional SWIFT funding opportunities, and will be used to fund complimentary solutions as they become viable.

Why do we need this special levy?  Can't regular property tax pay for this? 

By establishing a separate levy and collecting it separate from regular municipal taxes, the funds raised are specifically earmarked to support broadband.  This dedicated tax levy also ensures that the additional funds can be raised without affecting existing Town programs and services. 

How can I make a complaint about my Internet service provider (ISP) or Internet service?

If you are unsatisfied with your Internet service, we suggest raising these issues with your Internet service provider first to see if they can be resolved. ISPs are ultimately responsible for the equipment they offer, their billing and marketing practices, their quality of service and customer relations. If you have issues with your ISP, you should contact their customer service lines and escalate your concerns up to the manager level (if necessary).

If your issues cannot be resolved or your Internet service does not improve, there are at least two courses of action you can take:

Switch Internet Service Providers:

You are free to switch Internet service providers. To see which ISPs currently provide service in your area, enter your address in the available Internet Service Provider Database.

Make a complaint:

You may wish to bring your concerns to the attention of the Commissioner for Complaints for Telecommunications Services (CCTS), an independent organization that has been established to provide consumers and small businesses with recourse when they are unable to resolve disagreements with their telecommunications service providers. For more information concerning the CCTS, including how to file a complaint, please visit the CCTS website at www.ccts-cprst.ca/en/complaints/guide.

The CCTS can also be reached toll-free at 1-888-221-1687, or by mail at P.O. Box 81088, Ottawa, Ontario K1P 1B1.

If your issue falls outside of the mandate of the CCTS, you may wish to contact the Canadian Radio-television and Telecommunications Commission (CRTC)

Consumer Support

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Broadband Gap Analysis

In keeping with the Council priority and Community Based Strategic Plan objective of expanding Caledon's high speed internet infrastructure, the Town completed a town wide broadband gap analysis.

View the Map: Wireless Internet Speeds in the Town of Caledon

The Caledon Broadband Gap Analysis offers a clear point in time situational analysis of broadband coverage in Caledon, and identifies the service needs of underserved and excluded areas. 

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I have additional questions, who should I contact?

If you have additional questions related to SWIFT, or the state of internet services in Caledon in general, please contact:

Armando Narvali
Manager, Information Technology
Corporate Services Department

Office: 905.584.2272 x. 4070
Email:  armando.narvali@caledon.ca

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